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Knowledge base
Welcome to retailcloud
Getting Started
15
Recommending Steps for Successful Set up - The First Steps
Recommending Steps for successful Set up - Step Two
About Us - Some Key Links
Customizing Your Settings
Configuring your Merchant Processing
See all 15 articles
Setting Up Your Hardware
31
Connecting your Hardware
Connecting to the Network
Downloading & Registering your Application
Installing the Windows Software
Configuring your Printer, Scanner and Keyboard
See all 31 articles
Implementation Guide
11
6 Day Implementation Guide
Day 1 - Setting up your data
How to Clear PAXSTORE Data
Day 2 - Beginning to use the system and understanding the power
Day 3 - Customers
See all 11 articles
What's New
TabPOS Release Notes
8
Release Notes - retailcloud TabPOS- Version 2.7
Release Notes - retailcloud TabPOS- Version 2.6
Release Notes - retailcloud TabPOS- Version 2.5
Release Notes - retailcloud TabPOS- Version 2.3
Release Notes - retailcloud TabPOS - Version 2.2.1
See all 8 articles
CAS Release Notes
19
Release Notes - retailcloud CAS - Version CAS 2019.8.1
Release Notes - retailcloud CAS - Version CAS 2018.1.1, CAS 2017.12.3
Release Notes - retailcloud CAS - Version CAS 2017.9.3
Release Notes - retailcloud CAS - Version CAS 2017.9.2
Release Notes - retailcloud CAS - Version CAS 2017.8.3
See all 19 articles
WinPOS Release Notes
11
Release Notes - retailcloud WinPOS - Version POS 5.3 & 5.4
Release Notes - retailcloud WinPOS - Version POS 5.2
Release Notes - retailcloud WinPOS - Version POS 5.1
Release Notes - retailcloud WinPOS - Version POS 5.0.6
Release Notes - retailcloud WinPOS - Version POS 5.0.5
See all 11 articles
Management Functions
Employee Management
4
Creating Employees
Modify User Rights
Modifying Passwords
How to Modify Time Cards
Inventory Classification
7
Creating Vendor
Creating a Department
Creating a Category
Creating a Sub Category
WinPOS Selling multiple Sizes
See all 7 articles
Hierarchy
2
Create Register
Create Store
Transaction Codes
8
Creating Discount Codes
Prepaid Deposit Transactions (Layaway)
Pricebook
Customer Group
Group Level Pricebook
See all 8 articles
User
0
Inventory
Open Ring
0
I only have a paper list of items
0
I only have a digital list of items
0
I have a complete digital list
1
CAS - Importing your Inventory Items
I don't have a list
0
Important note about Tax rates
0
Printing Barcode Labels
1
Generating Barcode Labels from a Purchase Order
Creating or Editing New Items
0
Using a Size Brick
0
Inventory Receivings and Inter Store Transfers
1
Receiving Inventory
Inventory Writeoffs & Adjustments
0
Where to look for Periodic Sales and Cost of Goods reporting
0
Managing Inventory
3
Handling breaking down larger units received (case purchase and sold individually)
Modifying Existing Items
mInventory Item Count Adjustment
Resources
FAQ
31
Post a Question or Open a ticket?
Can I have customers sign on the Tablet
Purging Data
How do I generate bar code labels?
How do I ring up a partial hour of labor (Desktop POS)?
See all 31 articles
How To
62
Online help resources
Adding Inventory
Importing your Item File
Getting Started Video
Tablet and mPOS rights and Roles
See all 62 articles
Running Sales - Windows POS
13
Add Items to a Sale - Windows POS
Add Customer to a Sale
Using Quick Pick Menu and Speed Keys
Refunds & Exchanges - WindowsPOS
Suspend & Resume Transactions
See all 13 articles
Troubleshooting
14
Why does my Star receipt printer not print
Doing a Speedtest
Pairing the Pax EMV Reader with the Tablet
WinPOS Download only to 10%
Receipt Printer cuts off the Logo on the receipt
See all 14 articles
Running Sales - TabletPOS
2
Refunds & Exchanges - Tablet POS
Add Items to a Sale - Tablet POS
Products
Android Tablet
6
Changing Sales Transaction Screen Look (TabPOS)
Sales Transaction Screen (General Item or Quick Pick)
An Overview of the TabPOS QSR Application
TabPOS Configuring for No Printer Option
TabPOS Configuration Settings
See all 6 articles
Windows Desktop
2
Is there a Free Windows POS Available
POS Sync from CAS
Quick Service Restaurant (QSR)
4
Setting up for QSR
Creating Recipes and Modifiers
Using QSR - Making a Sale
Using QSR - Making a Sale (from Item Screen)
Poynt
12
How Do I Get Started on Poynt Smart Terminal
Setting up your Product Catalog
Setting up your Catalog
Creating Tax Codes on Poynt
Set up Company Detail
See all 12 articles
retailcloud online ecommerce
6
retailcloud online Pricing for ecommerce site
retailcloud online ecommerce Setup Checklist Questions
retailcloud online - Limitations and Known Issues
Setting up ecommerce integration
retailcloud online detailed features and pricing
See all 6 articles
mInventory
1
What is mInventory
CAS (Web Portal)
5
Removing Suspended Transactions (WinPOS or TabPOS)
Creating Pin Log in vs user/password
Reading the Dashboard Analytics on CAS
Sales Reports on CAS
Quick Picks (CAS)
mPOS
2
Using the mPOS - Mobile Application
Quick Demo of mPOS
AddOn Enhancements
Add On Features
7
Win POS Layaway Program
Clock in and Clock out
WinPOS - Image of Items in Transaction Cart
Loyalty – How retailcloud can make it work for you
Loyalty Program - Setting up
See all 7 articles
General Information
Videos
4
A Day in the Life of Bob
WinPOS Demo Video
TabPOS - Setup
How to find retailcloud TabPOS DEMO
Updating Application
3
Running the Updater
Updating from the Old Version
Updating from an Older Version on mysql 5.0
Chat with us
Chat
1
Chat
Support
Known Issues
25
Known Issues Oct 2017
WinPOS Set up File - leaves files on desktop
Inv Adjust fails for Items with same UPC
Decimal items fail if Multi Item Discount in Cart
Print on secondary printer (delivery_flag)
See all 25 articles
Product Updates
1
Product Updates January 2019
Community forums
Showing recent updates
Start a new topic
retailcloud Forums
Announcements
3
Beta Channel Opens for 7 inch Android Devices
Posted by
Product Support
,
over 4 years ago
Last Reply
by Product Support
over 4 years ago
Android TabPOS Release 1.9.6.1 - 07/03/2016
Posted by
Product Support
,
over 4 years ago
Last Reply
by Product Support
over 4 years ago
Android TabPOS Release 1.9.6 - 07/01/2016
Posted by
Product Support
,
over 4 years ago
Last Reply
by Product Support
over 4 years ago
Tips and Tricks
5
No Licenses Available when downloading
Posted by
retailcloud POS Support
,
about 4 years ago
Last Reply
by retailcloud POS Support
about 4 years ago
Store Credit
Posted by
Les
,
over 4 years ago
Last Reply
by Mitra White
over 4 years ago
Storing Product Images in cloud
Posted by
Product Support
,
over 4 years ago
Last Reply
by Product Support
over 4 years ago
See all 5 topics
Implementation
8
How to Modify/Delete Item on Department, Category or Subcategory
Posted by
sbastian ms
,
over 3 years ago
Last Reply
by sbastian ms
over 3 years ago
How to update Chromebooks to run Android
Posted by
retailcloud POS Support
,
over 3 years ago
Last Reply
by retailcloud POS Support
over 3 years ago
Is there a short list of what I can start with on my set up
Posted by
Don Troxel
,
over 4 years ago
Last Reply
by Partner Team
over 4 years ago
See all 8 topics
Feature Requests
9
Request for system release updates information
Posted by
Allen Parks
,
over 1 year ago
Last Reply
by Allen Parks
over 1 year ago
Tax Exempt Items
Posted by
Tnestor
,
over 4 years ago
Last Reply
by Tnestor
over 4 years ago
Store Orders to Warehouse
Posted by
Erin McIntyre
,
over 4 years ago
Last Reply
by Erin McIntyre
over 4 years ago
See all 9 topics
Developers & Builders
2
POS beta signup form
Posted by
Product Support
,
over 4 years ago
Last Reply
by Product Support
over 4 years ago
Public API's
Posted by
Ernie Louie
,
over 4 years ago
Last Reply
by Product Support
over 4 years ago