Troubleshooting

A series of troubleshooting articles

Why does my Star receipt printer not print
Performing a Hardware Self-Test on Star Printers (source Star Micronics) Star printers have the ability to perform a hardware self test for ...
Mon, 15 Aug, 2016 at 7:53 AM
Doing a Speedtest
To do a speedtest on your POS follow these steps Open a internet browser on your POS (Google Chrome, Internet Explorer, Firefox) Go to http://www...
Wed, 13 Apr, 2016 at 2:50 PM
Pairing the Pax EMV Reader with the Tablet
First areas to look: Is the tablet connected to the internet, pull up a site from your browser to verify Verify that the IP address is...
Sat, 16 Jul, 2016 at 2:32 PM
WinPOS Download only to 10%
First step: Did you activate the WindowsPOS Register (activation is available once product has been entered into the system). Please open a ticket and r...
Wed, 30 Nov, 2016 at 11:39 AM
Receipt Printer cuts off the Logo on the receipt
On the POS: Go to Start (bottom let corner of computer) Select Devices and Printers Right Click on the Printer being changed Select "Printer ...
Fri, 2 Dec, 2016 at 7:21 PM
Pole Display - not displaying sales info WinPOS
Troubleshooting the information displayed on Logistic Controls PDX3000 Pole Display Problem: The display is not showing sales information T...
Fri, 24 Mar, 2017 at 2:09 PM
400: No Host name matches live.api.retailcloud.com
This message appears when the tablet does not have wifi connection. Please troubleshoot connectivity.  If the problem persists, contact support@reta...
Mon, 17 Apr, 2017 at 9:29 AM
Backup Button Not Working
If the after the latest update, the Backup Button under Utilities is no longer working, it probably means you are missing a needed jar. To fix this, simply ...
Fri, 14 Jul, 2017 at 3:03 PM
SMART ITEM IMPORT - TIPS
Special characters Special characters are allowed as part of the name of the item, department, category, subcategory, size, color, style, brand, season,...
Wed, 28 Nov, 2018 at 2:21 PM
WinPOS Star Printer - Open Cash Drawer
The cash drawer connects to your receipt printer, and is triggered to open when you finish a cash or check sale and the receipt is printed by the printer ...
Thu, 5 Apr, 2018 at 4:04 PM