Troubleshooting the Brecknell Scale for Android : retailcloud

Troubleshooting the Brecknell Scale for Android Print

Created by: Partner Support

Modified on: Wed, 12 Jun, 2019 at 11:35 AM

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This is a list of troubleshooting steps to take when a Brecknell scale is not working in Android.

Turn Scale off and on again.
Turn the device off and on again.
Check to see if the maintenance screw was removed from bottom of scale after setup. It sticks out about 1/2 inch from the bottom and must be removed with a small wrench. Turn scale off and on again.
Check all connections and restart scale. Unplug and plug all cables, including power, usb, display (if separate) from scale and PC. NOTE: DO NOT connect to BLUE usb ports, only use BLACK usb ports.
Open the Configuration Menu in the POS application, go to General, make sure Decimal Mode is enabled.
Open the Configuration Menu in the POS application, go to Hardware, go to scales, select USB, choose the correct driver to connect. Close window, do a sale with ForceWeigh item.

Partner is the author of this solution article.

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