Getting Started with a HiSense tablet on retailcloud POS.
Set Up Hardware With equipment removed from packaging, there are 3 ports on the base of the tablet. One of these will be to connect the power cable for charging the tablet. The other will be used for peripherals which will connect by usb (ie. Bar code Scanner, Printer, Keyboard) It is best to have the tablet fully charged before starting to install the device and loading the POS application. Connecting Peripherals Cashdrawer - There will be a cable which looks like a telephone cord, and will be labeled one side "Printer". This will connect to the back of the printer. The side labeled "cash drawer" will attach to cash drawer. Barcode Scanner - If a USB scanner is to be used, this can be plugged into the back of the tablet dock. If a bluetooth socket scanner is to be used, follow the instructions here for pairing. PAX Payment device - This will be paired using the IP address off the terminal. Instructions for this are below in the configuration portion of the steps. |  |
Configuring Android settings With the tablet charged up, power on the device.Follow the prompts for setting up your tablet. Upon entering the email used to configure google services, provide this email to the retailcloud associate. This will allow for the retailcloud POS application to be pushed to your Google play store for installing. | |
| Turn on WiFi Once your device set up is complete, locate the device settings and set up your internet connection. From device settings, choose Connections at the top > WiFi > and find the WiFi network which you want to set up. Enter your credentials to establish connection. |  |
| Get the retailcloud POS application Next, verify within the available apps on the device, that Google Play store is available. If the Play store is available, launch it at this time to receive the POS application. If the Play store is not available, contact retailcloud so a team member can assist. |  |
| Once inside the Play store, search for retailcloud POS and select the TabPOS option that populates as shown. Once the app is installed, launch the zeroPOS application. |  |
| Register & Sign into the retailcloud POS application With retailcloud POS application open, the screen seen should display options to Demo,Register or Sign up. If the merchant account has not already been created, choosing Sign Up will take the user to the retailcloud website to create a merchant account. Once that is complete, the user can return here to continue through registering the app. With a merchant account created, choose the option to Register app. |  |
| The app will now require credentials given at login for registering the app. Enter the Username & Password as was created during setting up merchant account. Company Code as was created during setting up merchant account. Register ID: This will be 1 if only planning to use one register. If there is a need to use more than one register, follow the instructions here to create multiple registers, and the ID to use will be provided after the creation of the register is complete. Then choose Register App |  |
| With accurate information used, the registration successful message will display. If registration failed, check the credentials spelling and capitalization is correct and try again. |  |
| With Registration complete, log in to the application using the user credentials provided at signup. Choose to select "remember" if you do not wish to enter login credentials each time. Just be aware this leaves the POS available for anyone to login at any time. PIN may be used for quick login, and can be set on the back office, instruction found here. Default financial & cashier users are available as listed below: Username Financial Password Financial123 Username Cashier Password Cashier123 |  |
| Configure the application with hardware settings On the main POS screen, in the upper left corner, choose the 3 bars and this will pull up the POS settings menu. From here choose Configuration and follow these steps to configure your POS hardware. |  |