Troubleshooting
A series of troubleshooting articles
Performing a Hardware Self-Test on Star Printers (source Star Micronics)
Star printers have the ability to perform a hardware self test for ...
Mon, 15 Aug, 2016 at 7:53 AM
To do a speedtest on your POS follow these steps
Open a internet browser on your POS (Google Chrome, Internet Explorer, Firefox)
Go to http://www...
Wed, 13 Apr, 2016 at 2:50 PM
First areas to look:
Is the tablet connected to the internet, pull up a site from your browser to verify
Verify that the IP address is...
Sat, 16 Jul, 2016 at 2:32 PM
First step:
Did you activate the WindowsPOS Register (activation is available once product has been entered into the system). Please open a ticket and r...
Wed, 30 Nov, 2016 at 11:39 AM
On the POS:
Go to Start (bottom let corner of computer)
Select Devices and Printers
Right Click on the Printer being changed
Select "Printer ...
Fri, 2 Dec, 2016 at 7:21 PM
Troubleshooting the information displayed on Logistic Controls PDX3000 Pole Display
Problem: The display is not showing sales information
T...
Fri, 24 Mar, 2017 at 2:09 PM
This message appears when the tablet does not have wifi connection. Please troubleshoot connectivity. If the problem persists, contact support@reta...
Mon, 17 Apr, 2017 at 9:29 AM
If the after the latest update, the Backup Button under Utilities is no longer working, it probably means you are missing a needed jar. To fix this, simply ...
Fri, 14 Jul, 2017 at 3:03 PM
Special characters Special characters are allowed as part of the name of the item, department, category, subcategory, size, color, style, brand, season,...
Thu, 11 Apr, 2019 at 1:01 PM
The cash drawer connects to your receipt printer, and is triggered to open when you finish a cash or check sale and the receipt is printed by the printer ...
Thu, 5 Apr, 2018 at 4:04 PM