Known Issues

Scale Compatibility Guide
This guide details information related to making sure a scale/scanner combo or a standalone scale is compatible with the POS system. Communication Param...
Thu, 1 Nov, 2018 at 11:53 AM
Sales Tax Settlement Report - java exception
Check the postransactionsitemdetails   table for 0 in the TaxID column - change to null Always seems to be FedEx shipping on Denver Mainliner when it ha...
Mon, 19 Nov, 2018 at 4:32 PM
Using the Code Scanner for Age Verification
The CR 5000 Code Scanner can be used as a age verification tool. It can be configured in such a way that if a person is under a certain age, it will blink r...
Wed, 31 Jul, 2019 at 4:46 PM
Unable to Modify Size Brick on Master Item
If a user is unable to modify a size brick when on the Master Item page creating a new item, they probably do not have access to the Royalty function. Add t...
Fri, 1 Mar, 2019 at 4:54 PM
Setup PAX D220
This is a rough outline of getting a D220 connected to run credit card transactions. It's a wireless terminal and a bit of a pain to get working, so it...
Fri, 12 Apr, 2019 at 4:19 PM
Pushing Processing Info
These are instructions pushing processing info for terminals built in our app stores. For ALL applications on all app stores set the batch to close auto...
Fri, 14 Feb, 2020 at 4:18 PM
Storage Exception on Elo Devices
There is a storage exception error on Android Elo (Tablets, paypoints, etc) devices when navigating the menu. For some reason this only happens when a usb p...
Wed, 29 Jan, 2020 at 2:34 PM
Update Posupdater.bat file
Add these three lines to the Posupdater.bat file under POSSystem AFTER the line that starts ends in "MySQL Server 5.6" but  before the line that s...
Thu, 6 Feb, 2020 at 8:51 AM
Clear DID on PAX devices (A920 etc)
The A920 running RapidConnect retains 3 pieces of information including a MID (MerchantID), TID (TerminalID), DID (Datawire ID). The MID/TID are automatical...
Fri, 14 Feb, 2020 at 4:26 PM
Getting Edge Fees on SIX
This document lists the steps to getting Edge onto a SIX account. 1. Add access rights to the domain for fees. 2. Log into CAS. (To be able to log into...
Thu, 20 Feb, 2020 at 3:24 PM