FAQ
Question:
I have 10 items that I put under the default vendor when I first set up my account and I have rung up many sales for the items with the vendor ...
Thu, 22 Jan, 2015 at 9:21 AM
Scenario:
Merchant calls saying that their tablet is saying retailcloud not connecting.
Solution:
Reboot the device, Turn the tablet on and off a...
Fri, 29 May, 2015 at 8:23 AM
On the WinPOS (desktop solution): to change the item to tax exempt, double click on the item in the cart. It will bring up the edit item screen, here you ca...
Wed, 9 Mar, 2016 at 9:04 PM
Yes, both the TabPOS and WinPOS have training modes where you can practice all features without have the transactions saved.
TabPOS - on the log in sc...
Wed, 9 Mar, 2016 at 9:16 PM
Your logo, if it fits the size criteria, can be added to the backend management portal (CAS). It is added to Configuration>Company Details.
It will the...
Wed, 9 Mar, 2016 at 9:30 PM
Scenario: User gets locked out of POS because of too many failed attempts
Steps to take to unblock user:
STEP 1:
The System Admin will need ...
Fri, 7 Apr, 2017 at 6:47 AM
Scenario 1: User gets locked out of CAS because of too many failed attempts - with Email Address Steps to take to unblock user, if employee has their ...
Wed, 21 Mar, 2018 at 7:02 AM
If you recently took the update to Java 8 on your WinPOS and your cash drawer suddenly stopped opening, the following files need to be adde...
Wed, 1 Jun, 2016 at 1:55 PM
The mPOP needs to be paired (Tablet to the receipt printer). The following are the steps:
Verify that the tablet is not currently ...
Fri, 24 Jun, 2016 at 4:43 PM
Items cannot be deleted from the system once created, if you wish to do so you will need to inactivate it.Inactivated items can be reactivated for whateve...
Wed, 10 Jan, 2018 at 1:10 PM