retailcloud

Steps to take to unblock user, if employee has their email address attached to their employee record

STEP 1:

The employee presses the Forgotten password on the login screen

Enter User Name and Company Code

Check email for temporary password

STEP 2:

Log into CAS using the User name, temporary password and company code

Reset password by entering the temp password and then the new password

This will clear the failed logins and reset the password

Steps to take to unblock user, if employee does not have their email address attached to their employee record

STEP 1:

The System Admin will need to log into CAS 

Navigate To: Management - User - Modify Employee 

STEP 2:

Select the employee by entering their name and pressing Find

All employees matching the criteria will be displayed

Select employee and press Show

STEP 3:

Modify the Password

Press Modify 

System Admin knows password but has too many failed attempts:

System Admin should send an email to support@retailcloud.com letting us know that they are locked out and need access to the CAS. Please include your Company Code and System Admin Name

We will clear the failed log ins

System Admin forgot their password and needs it reset:

If the SystemAdmin does not remember their password and needs it reset, send an email to support@retailcloud.com letting us know that you have forgotten your password and need the password reset. Please include your Company Code and System Admin Name

We will send a temporary password via email to the System Admin email address on file associated with the account